Resume


Andrea Perfetti                        www.andreaperfetti.blogspot.com
apilios81@gmail.com
 
Professional with strong technological and communication skills
coupled with sales and customer service experience pursuing an Associate’s Degree in Court Reporting

EDUCATION

Associate’s Degree in Court Reporting                                                                                                     
Present
·      Dean’s List – GPA 3.47
·      Related coursework: Sten I, II, III, IV

SKILLS

·         Solid oral and written communications skills - Sharp researcher and writer - Accurate transcriber
·         Firm computer knowledge: Microsoft Office Suite: Word, PowerPoint & Excel
·         Stenograph machine speed of 110
·         Trained in sales and customer service
·         Recognized for outstanding performance and dedicated service

QUALIFICATIONS & EXPERIENCE

·         Knowledgeable in troubleshooting effectively and resolving/following up on customer issues - ensuring the customers’ needs are addressed promptly - and communicating with the management team effectively
·         Experienced in ensuring a positive experience for our internal/external customers through inventory and cash management and point of sale paperwork
·         Skillful in maintaining time sensitive daily, weekly, and monthly records with a high degree of detail and accuracy

Sales Support Representative                                                                                                                               
AT&T                                                                                                                                                    2009 - 2015
UPI Wireless                                                                                                                                          2003 - 2009
                                                                                                                                                                                  
PUBLICATIONS

Cognitive Zone                                                                                                          

Excellent references available upon request